FAQ

Do I need a referral to have physiotherapy?
You do not need a medical referral to see one our physiotherapists.

How long before I can get an appointment
Generally we can see you on the same day that you call. Just keep in mind that we are generally busiest in the mornings and evenings. If you require an appointment during these times please call ahead to make sure we can fit you in.

What should I wear?
Loose comfortable clothing is best.

Do you accept medicare?
Medicare does not cover physiotherapy services. However the Enhanced Primary Care (EPC) scheme allows doctors to approve up to 5 allied health services per year on referral (including physiotherapy). If you think you may be eligible for the EPC program please discuss with your local GP.

Can I use my private health?
Yes, as long as you have extras as part of your private health cover. We are able to claim your treatment on the spot using HICAPS.

Do you have a cancellation policy?
If you are unable to attend your appointment it is requested that  you notify us within 24 hours of your appointment time.